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PASSWORD AND USERNAME PROBLEMS |
| Why doesn't my username and password work? |
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Please keep in mind that your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email. Having any kind of security software, such as Norton Internet Security, could be a reason why your password isn't working. Try disabling the security software to obtain access. Also, please make sure that your security settings are on low. To do so simply click on "Tools" on the IE taskbar, click on Internet Options and go to the "Security" tab, where you can lower Internet Security to a minimum. |
| I forgot my username and password |
| To have your password emailed to you please click here. |
| I haven't received my username and password yet |
| Your username and password will be sent to the email address you used when you signed up. If you are using a free web mail and you did not receive an email you may need to check your spam or trash folder to locate the email. |
| How can I change my password or other information on my account? |
| We are sorry, but we cannot update your account information from our end. For security reasons we are not able to change your username, password, credit card number, expiration date, email address, etc. You can however cancel your membership and then sign up again as a new member. You may then enter any new information, as well as choose a different username and password. |